fbpx

TENANT SERVICES

What to expect when you rent with Wills & Smerdon

Our lettings team aim to make your move as simple and stress-free as possible. You will be kept fully informed at each stage with clear and current information throughout.

Our dedicated team of ARLA Propertymark licenced and qualified lettings agents offer exceptional property management services and are able to resolve any issues you might have, efficiently and effectively.  As members of the Property Ombudsman, our client money protection and professional indemnity insurance is first class. We also know all there is to know about safety and legal legislation, so you don’t have to and can trust that you’ll be kept up-to-date at all times.

Whether you’re in touch by email, phone or face-to-face through one of our branches, we take the time to listen to what you’re after so we can do our best to match you with your next home.

Contact us
WILLS AND SMERDON CLIENT MONEY PROTECTION

 

If your Landlord has asked us to manage the property throughout the tenancy, we will be your first point of contact if you have any maintenance niggles or just need advice. Check out our Tenant guide for fees.

Redress scheme – The Property Ombudsman membership number N02388
Client Money Protection – Propertymark membership/scheme number C0003041

TENANT SERVICES

Ready to rent?

Pre-register or apply for a property here

CLICK TO APPLY

Why Wills & Smerdon:

  • Established in East Horsley & Ripley since 1933
  • We are part of the local community
  • We offer genuine advice, realistic & honest rental valuations
  • We are a qualified team who are members of ARLA PROPERTYMARK
  • We support you from the start to the finish and beyond

For your convenience

Goodlord Tenant Administration Platform

We work alongside Goodlord to ensure that you have the best renting experience possible. We’re here to help you through the process so you can get into your new digs quickly and without stress.

Goodlord processes thousands of tenancies per week – the largest volume in the UK – and operates with bank grade security. So don’t worry, you’re in good hands.

You’ll be able to view your offer letter, sign your contracts and pay your move-in monies through Goodlord. They will take care of the referencing process, help you switch your utilities to a greener tariff and give you access to great deals with Sky TV and broadband.

  • Get a move on: Everything’s done online – from referencing to payments and signing your tenancy agreement. It’ll get you moving quicker!
  • Put your feet up: Goodlord is really simple and easy to use and we’ll keep you updated throughout the process. We’re with you all the way to move-in day (unless we get an invite to the housewarming).
  • Keep the change: Save money on utilities, broadband, TV and more with our Tenant Move-In Services. Access awesome deals for you to get your home ready to move-in in just a couple of clicks.
  • Take cover: Spilt coffee on your laptop and the carpet? Goodlord insurance products for tenants keep you covered for the duration of your tenancy so there are no nasty surprises at the end.

How Goodlord works

Goodlord is simple and easy-to-use. We’ll let you know exactly what you need to do when you need to do it, and we're here to help if you need us.

Find your dream home

1

We start the Goodlord process

2

Complete your referencing online

3

Pay your move-in monies

4

Switch your utilities and get your broadband and TV set-up before you move in*

5

Review and sign your contract

6

All done! Let's finalise your move-in!

7

What our clients say

They definitely go the extra mile and their team is delightful.

“When we bought our home in East Horsley, it was with a view to renting it immediately and having it as our future home when we returned to the UK. Wills & Smerdon were the agents for the vendor and we were impressed by their efficiency throughout. We also wanted a letting agent with a lot of local knowledge and we were very aware that they had an excellent reputation in that area. And we were certainly not disappointed. They have made the letting-process as easy and seamless as possible, keeping us informed at all times, ensuring that any maintenance was carried out as swiftly as possible and ensuring we had a worry-free property.”

GOOGLE REVIEW BY: michael250355

Small independent agency who offer an efficient, professional and friendly service.

“We own a number of properties in the south of England which we let out to tenants via the services of a variety of letting agents. Since 2002 we have let out a property in East Horsley using Estate Agents Wills & Smerdon as our tenant finders. They are a small independent agency who offer an efficient, professional and friendly service. You speak to the same member of staff each time, who knows exactly what is going on with your property and therefore makes the process of letting both business like and professional. I have no hesitation in recommending their services to both landlords and tenants alike.”

GOOGLE REVIEW BY: John Miles

They are nice people to deal with.

“I have rented my house through Wills and Smerdon for 12 years. The team has always been very supportive and professional, sorting out any issues that have cropped up with the house efficiently and with minimum fuss. Now that I live quite far away I am reassured that my property is is being looked after by trusted professionals. I feel they are very reasonable people looking after both the landlord’s and tenant’s interests impartially and fairly. As all the regulations involved in letting a house get more complicated it is good to work with an agency that has up to date knowledge of the legalities to take that responsibility off my hands and ensure that everything is done properly.

I thoroughly recommend this agency.

GOOGLE REVIEW BY: Joanna Jarzabek